Privacy Policy

Overview of processing

We process personal data only where it is necessary to operate the website, communicate with prospects and clients, prepare proposals, deliver services, improve our digital experience, and comply with legal or security obligations.

• Contact data such as name, email, phone number, company name, and communication history.
• Project data such as project type, estimated budget, timeline, goals, files, and requirements submitted through forms or email.
• Usage and technical data such as IP address, device information, browser type, pages visited, timestamps, referrer URLs, cookies, and server log files.
• Business data such as proposals, contracts, invoices, support requests, and service records.

Legal bases and purposes

Depending on the interaction, processing may be based on your consent, the preparation or performance of a contract, compliance with legal obligations, or our legitimate interest in operating a secure and useful business website.

• Responding to contact forms, quote requests, and discovery-call requests.
• Preparing proposals, contracts, invoices, and project documentation.
• Operating, securing, troubleshooting, and improving this website.
• Measuring performance and improving marketing only where allowed by consent or applicable law.
• Preventing abuse, spam, fraud, and unauthorized access.

Website hosting and server log files

When you visit the website, technical requests are processed by our hosting environment and security/CDN providers so that pages can be delivered to your browser. Server logs may include IP address, date and time, browser, requested URL, referrer, and status codes.

• Logs are used for security, troubleshooting, abuse prevention, and technical reliability.
• Log data is retained only as long as reasonably necessary for these purposes unless a security incident requires longer retention.

Cookies and consent

We use essential cookies required for language preferences, security, and site functionality. Optional analytics or marketing cookies are used only where activated and accepted through the cookie banner or another valid consent mechanism.

• You can accept or reject optional cookies from the banner.
• You can also clear or block cookies in your browser settings.

Contact forms and lead management

When you submit the contact form, we use your information to understand your request, reply to you, prepare a quote, and manage the potential client relationship.

• Required fields are used to qualify and respond to your request.
• Project details help us recommend the right service, technology stack, budget range, and timeline.
• We do not sell your contact-form data.

Calendly and appointment booking

If you use our Calendly link or embedded scheduling tool, booking data may be processed by Calendly so the meeting can be scheduled, confirmed, and managed.

• Calendly may process your name, email, selected time, timezone, answers to booking questions, and meeting metadata.
• Calendly acts as an external service provider under its own privacy and data-processing terms.

Analytics, marketing, and social media

We may use privacy-conscious analytics, advertising pixels, or social media links to understand website performance and improve our communication. These tools are only activated where they are configured and legally permitted.

• Social media links may transfer data to the respective platform when you click them.
• Marketing and analytics tools may use cookies, pixels, or similar technologies where accepted.

Data sharing and processors

We may share personal data with trusted service providers only where needed for hosting, security, communication, analytics, scheduling, accounting, project delivery, or legal compliance.

• Examples include hosting providers, Cloudflare or similar CDN/security services, Calendly for scheduling, email providers, payment or accounting providers, and technical subcontractors.
• Providers are selected with security and confidentiality in mind.
• We may disclose information where required by law, court order, or competent public authority.

International transfers

Because Nexxtrendz IT serves local and international clients and may use international providers, personal data may be processed outside Cameroon or outside your country of residence. Where required, we rely on appropriate safeguards, contractual protections, or provider compliance programs.

Security measures

We use technical and organizational measures designed to protect personal data against unauthorized access, alteration, loss, misuse, or disclosure.

• HTTPS/TLS encryption where available.
• Access controls and limited internal access.
• Secure deployment practices and updates.
• Backups, monitoring, and incident-response procedures appropriate to the service.

Retention and deletion

We keep personal data only as long as necessary for the purpose for which it was collected, for active client relationships, for legal/accounting obligations, or for legitimate business protection.

• Unsuccessful quote requests may be deleted or archived after a reasonable business period.
• Contract, invoice, and accounting records may be kept longer where required by applicable law.
• You may request deletion where no overriding legal or contractual obligation applies.

Your rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, data portability, or withdrawal of consent. Requests can be sent to our contact email.

• We may need to verify your identity before fulfilling a request.
• Withdrawing consent does not affect processing that happened before withdrawal.
• You may also have the right to lodge a complaint with a competent data-protection authority where applicable.

Children’s data

Our website and services are intended for business and professional audiences. We do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy when our services, tools, legal requirements, or processing practices change. The updated date at the top indicates the latest version.

Contact

For privacy requests or questions about this policy, contact us using the email address shown above.